Privacy Policy
Last updated:
1. Introduction
Welcome to Tourvia, your trusted luxury adventure and travel agency. At Tourvia, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website or use our services. By accessing or using Tourvia, you agree to the terms described in this policy. If you do not agree, please do not use our website or services.
2. Information We Collect
We collect information to provide, personalize, and improve our services. The types of information we may collect include:
a) Personal Information:
Name
Email address
Phone number
Mailing address
Payment details (such as credit card information)
Passport or government-issued ID (for travel bookings)
Emergency contact information
b) Travel Preferences & Details:
Destination preferences
Special requests or requirements
Dietary or accessibility needs
Travel history and feedback
c) Technical & Usage Data:
IP address
Browser type and version
Device information
Pages visited and time spent on our website
Cookies and similar tracking technologies
d) Other Information:
Communications with our team (emails, chats, or calls)
Reviews, testimonials, or survey responses
We may also collect certain non-personal or aggregated information when you visit our website, including analytics data to help us improve our services.
3. How We Use Your Information
We use your information for purposes such as:
Providing Services: To process bookings, reservations, and payments, and to deliver personalized travel experiences.
Customer Support: To respond to your inquiries, requests, or feedback.
Communication: To send booking confirmations, updates, newsletters, and promotional offers (you can opt out at any time).
Improvement & Analytics: To analyze website usage, improve our services, and enhance your experience.
Legal & Security: To comply with legal obligations and protect against fraud or misuse.
4. Sharing & Disclosure of Information
We do not sell or rent your personal information. However, we may share your data in the following situations:
Service Providers: With trusted partners such as airlines, hotels, tour operators, and payment processors, only as necessary to fulfill your bookings.
Legal Requirements: If required by law, regulation, or legal process, or to protect the rights, property, or safety of Tourvia, our users, or others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
All third parties are required to protect your information and use it only for the purposes we specify.
5. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure servers, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
6. Your Rights & Choices
You have the following rights regarding your personal information:
Access: Request a copy of the personal data we hold about you.
Correction: Request corrections to inaccurate or incomplete information.
Deletion: Request deletion of your data, subject to legal obligations.
Opt-Out: Unsubscribe from marketing communications at any time.
Data Portability: Request transfer of your data to another service provider.
To exercise any of these rights, please contact us using the details provided below.
7. Third-Party Links & Services
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any third-party sites you visit.
8. Retention of Data
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Your continued use of our website or services after changes are made indicates your acceptance of the updated policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Tourvia
123 Adventure Lane, Wanderlust City, Country